Your Professional, Full Service Material Handling Corporation!

Valley Industrial Trucks - 30 Fundamentals

Below are the 30 fundamentals that drive our entire company to provide you with the very best customer experience available, each and every time we have contact with you. We appreciate and value every customer we have and always look forward to our next opportunity to put our 30 fundamentals to work, for you!

1.Think and act like the owner you are.

2. Do the right thing, always.

3. Make a great impression.

4. Do what’s best for the customer.

5. Pay it forward.

6. Honor commitments.

7. Think team first.

8. Invest in relationships.

9. Make quality personal.

10. Walk in others’ shoes.

11. Practice blameless problem solving.

12. Focus on solutions.

13. Assume positive intent.

14. Treat everyone with dignity.

15. Get clear on expectations.

16. Listen generously.

17. Speak straight.

18. Celebrate success.

19. Pay attention to the details.

20. Find a way.

21. Always ask why.

22. Be relentless about improvement.

23. Embrace change.

24. Be vigilant about safety.

25. Take pride in appearance.

26. Share information.

27. Be obsessive about organization.

28. Lead by example.

29. “Bring it” every day.

30. Keep it fun.